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Terms

Terms & Condition


Introduction & Consent

This site is owned and/or operated by Encet Limited (The Company, We, Us) with registered address 137 Burnley Lane, Chadderton, Oldham, OL9 0ES, UK. If you visit or shop at level-up-life.com (The Website, Website) you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions. The Company reserves the right to change the terms, conditions, and notices under which its websites and services are offered, including but not limited to the charges associated with the use of the Company's websites and services. You are responsible for regularly reviewing these terms and conditions and any additional terms and conditions. Your continued use of the Company's websites and services constitutes your agreement to all such terms. Please read them carefully.

By using the company’s web sites, you acknowledge that you have read to our Terms and Privacy Policy and you consent to the practices described herein with respect to the company’s collection, use and disclosure the personal information provided by you to us. This is the company's entire and exclusive terms and it supersedes any earlier version. We reserve the right to change this policy in accordance with the terms herein at any time, which is why we encourage you to visit this page often, review this policy frequently, and remain informed about any changes to it.

Copyright
All content on this site, such as text, graphics, logos, button icons, images, , data and software, is the property of the Company or its content suppliers and is protected by domestic and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by domestic and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by domestic and international copyright laws.

Description of Site and Services
Through this website, we provide you with access to a variety of in game currency for some of the most popular MMOs in the world. The Company does not operate or control in any respect any information or In Game Currency. We do our best to source the most reliable Currencies at fair prices in order to deliver these to you directly in-game. No tangible goods are being sold to the buyers, we only provide digital products that are In-Game Virtual Currency. This Website not linked in any way to any of the game licensors, producers, designers or publishers and act merely as a third-party agent, separated from these gaming companies and/or licensors. The buyer wholly assumes all risk and agrees to defend, hold harmless for any claims made by any of the gaming companies’ producers or designers in relation to any purchases or transfer or goods made.

The material in this site is provided 'as is' and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to the applicable law, the Company disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose. The Company makes no representation or claims to any title for any accounts or virtual items purchased or sold through this site.

Rights of Use and Intellectual Property Rights

Subject to these terms and conditions and your compliance with them, we grant you a non-exclusive, non-transferable, personal, limited license to access and use the Service solely for your use. This license includes the limited right to use our site in order to purchase the digital goods required by yourself for any of our available games.

These terms and conditions and the rights granted by Us do not give you any title or rights of ownership in any part of the Service and should not be deemed a sale or transfer of any copyright or other intellectual property rights subsisting in it.

Unless otherwise expressly specified, all copyright, design rights, database right, patent rights, trademark and trade dress rights and other intellectual property rights in the Service (in any part of the world, whether registered or unregistered) belong to and vest in us or are licensed by us (as appropriate). All our intellectual property rights are hereby asserted and reserved.

All third-party trade names and trademarks are the property of their respective owners and we make no warranty or representation in relation to them. We do not claim or assert any right title or interest in any third-party Communications.

Your Account
In order to make a purchase of any good through our site you must register an account. You will be required to enter your information which includes, Email, Password, DOB, Name, Address Telephone number and agree to our terms. This procedure is in line with our Privacy Policy, please refer to it if you need more details. By registering and using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Company's services only with involvement of a parent or guardian. The Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Termination

Without limiting any other rights that we may have, we may remove, restrict, cancel or suspend access to and/or use of the Service and any part of it, if we consider (in our sole discretion) that you have breached any of these terms and conditions.

You may also terminate your agreement with us by ceasing to access the Service, deleting all copies of the Service or part thereof within your control. Termination shall not affect any rights or remedies which have accrued up to the time of termination.

Purchases

You may purchase In Game Currency (“Products, Goods”) through the Service as follows:

Our Product pages will guide you through the steps you need to take to place an order for a Product (“Order”) with us. Depending on the Good you desire we will require specific information from you, this will be clearly displayed on the product selected before adding it to your basket. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your Order at each stage of the order process.

When you place an Order this will be deemed an offer by you to buy the Product(s) for the price stated, subject to these terms and conditions.

After you have submitted your Order, we will send you an email to confirm that we have received your order. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not mean we can guarantee that it will be able to meet your Order, all subject to availability. Note:

  • If we are unable to supply, you with a Product for any reason we will inform you of this by email or and we will not process your Order. If you have already paid for the Product(s), we will refund you the full amount, including any extra costs incurred as soon as possible.
  • Otherwise, you will not receive your product later than 48 Hours. 
  • Where you have incorrectly submitted an Order, please contact us as soon as reasonably possible at support@level-up-life.com and we will do all we can to amend it if the product has not yet been delivered.

Price and Payment

Payment for a product is made after checkout when you have reached the payment page. This payment page is secure and operate by our third party PCI DSS Compliant Payment Gateway, we do not store or hold any cardholder information.

Payment can be made as set out on the payment page by credit card, note; we reserve the right to accept or refuse any payment made in any form.

If you do not hold an account in the relevant currency you should pay by credit card and your card company should exchange the amount charged to the currency of your country at the current rate. Please note that you are responsible for paying any currency exchange, or other payment charges. When you have successfully completed a purchase the billing descriptor that will appear on your bank statement will be LEVEL UP LIFE.

You will not be charged for any Orders that cannot be fulfilled and, where appropriate, we will re-credit to your account any sum debited. Unfortunately, we cannot always guarantee that a Product will always be available.

Refund and Cancellation Policy

We allows customers to request refunds for products under reasonable conditions, we will do all we can to refund any purchases made that did not meet the expected standard. We may issue refunds under the following conditions:

  • Products not received: The products were not delivered to the customer within the scheduled delivery time.
  • Repeat payment: The customer made repeated payment to one order. In this case, we can respect the customer's willingness to give a refund. We will refund one of the payments, or multiple payments as long as delivery of the product has yet to be made. In this case please contact us immediately.
  • Sometimes we need your assistance to verify payment information. If you refuse it or do not respond to our request within 48 hours, your order will be cancelled and refunded immediately.


In the following cases, I am afraid we cannot refund to customers:

  • Completed delivery: the products have been delivered to the customer as agreed and consistent with the description.

Refund processing time: We will process the refund request in 5 working days but the exact time of refund is determined by the processing speed of the different banks.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
THIS SITE IS PROVIDED BY THE COMPANY ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E- MAIL SENT THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.

Indemnification

You agree to indemnify and hold the Company and any of its parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or any terms and conditions it incorporates by reference, or your violation of any law or the rights of a third party.

Applicable law & jurisdiction

These Terms are subject to the law of United Kingdom and this does not affect mandatory consumer protection regulations of the country in which the consumer in question is habitually resident.

If any provision of these Terms is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall, to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Terms and the remainder of such provision shall continue in full force and effect.


Encet Limited
137 Burnley Lane, Chadderton, Oldham, OL9 0ES, UK


Contact Us

All questions, comments or inquiries should be directed by email to our support, support@level-up-life.com alternatively you can also use our contact form found on our contact us page.

These terms constitute the entire agreement between you and us and shall apply to the exclusion of all other terms and conditions or conditions of contract which you may propose.

Use of the word ‘including’ in these terms and conditions means including without limitation. Failure to enforce any of these terms and conditions will not be deemed a waiver of any term or right.

The use of the Service and these terms are subject to the laws of England which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use and shall be construed in accordance with the laws of England.

Effective Date on 3rd September 2019.